RETURNS & EXCHANGE POLICY

📄 RETURNS & EXCHANGE POLICY

Returns & Exchange Policy

Effective Date: 28-05-2026

1. No Return / No Refund Policy

All products sold on this website are strictly non-returnable and non-refundable.

By placing an order, you expressly agree that:

  • Products cannot be returned for change of mind, dislike, or personal preference.
  • Refunds shall not be issued under any circumstances except as expressly provided under this policy or as required under applicable law.

2. Exchange Eligibility (Size / Product Exchange)

We offer a one-time exchange facility in case of:

  • Size mismatch; or
  • Exchange for another product

subject to the following conditions:

  • Exchange request must be raised within 48 hours of delivery.
  • Product must be:
    • Unused, unworn, and undamaged
    • Returned in original packaging
    • Accompanied with all original tags, labels, inserts, accessories, invoices, and all contents originally delivered in the box
    • In resalable condition upon inspection by the Company

Exchange Options

A. Size Exchange

  • Exchange is permitted for the same product in a different size only, subject to stock availability.

B. Product Exchange

  • Customer may exchange the purchased product for another available product.

In case of product exchange:

  • If the newly selected product is of higher value, the differential amount must be paid in advance by the customer before dispatch of the exchanged product.
  • If the newly selected product is of lower value, the differential amount shall be refunded to the original payment method used by the customer within 7 working days after successful quality inspection and approval of the returned product.

3. Reverse Logistics Charges

Reverse shipping charges shall be borne entirely by the customer.

Customer may:

  • Self-ship the product; or
  • Opt for company-arranged pickup (subject to availability) at a nominal charge, which shall be communicated by our representative.

The Company shall not be liable for any loss or damage during transit in case of self-shipping by the customer.

4. Exchange Process

To initiate an exchange request:

  • Contact us via Email/WhatsApp within 48 hours of delivery.
  • Provide:
    • Order ID
    • Requested size or replacement product details
    • Images of the product

Upon approval:

  • Customer must ship the product back as instructed.
  • Replacement product shall be dispatched only after receipt and successful inspection of the returned product.
  • Dispatch of replacement shall generally take place within 3–5 working days after approval of inspection.

5. Damaged / Defective / Incorrect Product

Two different timelines apply, depending on the issue:

  • Transit damage, incorrect product, or missing item — within 48 hours of delivery. Notify us within 48 hours of delivery along with supporting images/videos.
  • Manufacturing defect — within 90 days of delivery. Manufacturing defects are covered by our 90-day limited Warranty Policy. The 48-hour limit above does not apply to manufacturing-defect claims.

In both cases, upon verification we shall arrange replacement at no additional cost to the customer. Warranty claims are subject to the exclusions and resolution terms set out in the Warranty Policy.

6. Non-Acceptance Conditions

Exchange requests shall be rejected if:

  • Product is used, worn, washed, altered, or damaged
  • Packaging, tags, labels, or box contents are missing
  • Product is returned without original packaging
  • An exchange request is raised after 48 hours of delivery (this time limit does not apply to manufacturing-defect claims made under the 90-day Warranty Policy)
  • Product fails quality inspection upon return

In such cases, the product may be shipped back to the customer at the customer’s cost.

7. Out-of-Stock Scenario

If the requested size or replacement product is unavailable:

  • Store credit may be issued; or
  • Alternate product may be offered,

solely at the discretion of the Company.

8. Binding Agreement

By completing a purchase on this website, you acknowledge and agree that:

  • You have read, understood, and accepted this Returns & Exchange Policy.
  • This policy constitutes a binding agreement between you and the Company.